Ethnography

Design Research Project Conception

Instructions on conducting design research, emphasizing Budget, Success Criteria, and Deliverables

Download as a 16meg .pdf

Design Research Project Planning

Instructions on conducting design research, emphasizing focus setting, recruitment, and planning.

Download as a 1.5meg .pdf

Design Research Skills and Tools

Instructions on conducting design research, emphasizing team roles, tools and materials, and data collection and management.

Download as a 17meg .pdf


Generative Design Research Methods

An overview of methods, including Focus Groups, Interviews, Immersion, Participatory Research, and Contextual Inquiry.

Download as a 22meg .pdf

Skills and Theory of Generative Design Research

An introduction to Design Research, emphasizing the power of qualitative data in driving insights.

Download as a 21meg .pdf


Facilitation

Facilitated Sketching

How to use sketching as a collaborative process for driving innovation from "non-designers."

Download as a 2.7meg .pdf

Introduction to Creative Facilitation

An introduction to the process of facilitated creativity, with multiple stakeholders ideating in a group environment.

Download as a 1.4meg .pdf


Ideation

2x2 for Creative Downselection

A method of evaluating design ideas based on subjective criteria, in order to narrow focus after ideation.

Download as a .8meg .pdf

Introduction to Iteration

An introduction to the iterative process of sketching and prototyping.

Download as a 48meg .pdf

Prototyping

An introduction to the process of prototyping as an iterative means to an end.

Download as a 13meg .pdf


Storyboarding

A method for visualizing a scenario through scenes and screens.

Download as a 3meg .pdf

Use Cases and Scenarios

A method for describing new design solutions over time, emphasizing how people can achieve their goals.

Download as a 2meg .pdf


Process

Intro to Design, Design Thinking, and Wicked Problems

An introduction to the process and stance of design, highlighting the foundational concepts of empathy, prototyping, and abductive reasoning.

Download as a 13meg .pdf


Synthesis

Concept Mapping

A method for creating a visualization of a complex system, based on language and conncetion.

Download as a .5meg .pdf

Contextual Design Work Modeling

A method for visualizing how work unfolds over time, by segmenting work into five "slices."

Download as a 3.1meg .pdf

Customer Journey Mapping

A method for understanding emotional wants, needs, and desires at multiple stages during an experience.

Download as a .3meg .pdf


Data, Insights and Themes

A method for moving from raw data to patterns, and ultimately, to new insights.

Download as a 1.2meg .pdf

Insight Combination

A method for forcing new design ideas out of provocative combinations of ideas.

Download as a 6.3meg .pdf

Reframing

A method for creating new design ideas by examining old situations in new ways.

Download as a .4meg .pdf


Sketching for a Service

A method for mapping and understanding a complex service offering.

Download as a 4.8meg .pdf


Worksheet

Concept Map

A method for mapping a large system by identifying action-relationships between entities.

Download as a .1meg .pdf

Contextual Design Work Modeling - Worksheet

Download as a .1meg .pdf

Customer Journey Map

Download as a .1meg .pdf


Design Research

Download as a .1meg .pdf

Insight Combination

Download as a .1meg .pdf

Reframing

Download as a .1meg .pdf


Scenarios

Download as a .1meg .pdf

Storyboarding

Download as a .1meg .pdf