Ethnography
Design Research Project Conception
Instructions on conducting design research, emphasizing Budget, Success Criteria, and Deliverables
Ethnography
Design Research Project Planning
Instructions on conducting design research, emphasizing focus setting, recruitment, and planning.
Ethnography
Design Research Skills and Tools
Instructions on conducting design research, emphasizing team roles, tools and materials, and data collection and management.
Ethnography
Generative Design Research Methods
An overview of methods, including Focus Groups, Interviews, Immersion, Participatory Research, and Contextual Inquiry.
Ethnography
Skills and Theory of Generative Design Research
An introduction to Design Research, emphasizing the power of qualitative data in driving insights.
Facilitation
Facilitated Sketching
How to use sketching as a collaborative process for driving innovation from "non-designers."
Facilitation
Introduction to Creative Facilitation
An introduction to the process of facilitated creativity, with multiple stakeholders ideating in a group environment.
Ideation
2x2 for Creative Downselection
A method of evaluating design ideas based on subjective criteria, in order to narrow focus after ideation.
Ideation
Introduction to Iteration
An introduction to the iterative process of sketching and prototyping.
Ideation
Prototyping
An introduction to the process of prototyping as an iterative means to an end.
Ideation
Storyboarding
A method for visualizing a scenario through scenes and screens.
Ideation
Use Cases and Scenarios
A method for describing new design solutions over time, emphasizing how people can achieve their goals.
Process
Intro to Design, Design Thinking, and Wicked Problems
An introduction to the process and stance of design, highlighting the foundational concepts of empathy, prototyping, and abductive reasoning.
Synthesis
Concept Mapping
A method for creating a visualization of a complex system, based on language and conncetion.
Synthesis
Contextual Design Work Modeling
A method for visualizing how work unfolds over time, by segmenting work into five "slices."
Synthesis
Customer Journey Mapping
A method for understanding emotional wants, needs, and desires at multiple stages during an experience.
Synthesis
Data, Insights and Themes
A method for moving from raw data to patterns, and ultimately, to new insights.
Synthesis
Insight Combination
A method for forcing new design ideas out of provocative combinations of ideas.
Synthesis
Reframing
A method for creating new design ideas by examining old situations in new ways.
Synthesis
Sketching for a Service
A method for mapping and understanding a complex service offering.
Worksheet
Concept Map
A method for mapping a large system by identifying action-relationships between entities.
