Ethnography
Ethnographic Research
An introduction to conducting in-person contextual research
Evaluation
2x2 for Creative Downselection
A method of evaluating design ideas based on subjective criteria, in order to narrow focus after ideation.
Facilitation
Facilitated Sketching
How to use sketching as a collaborative process for driving innovation from "non-designers."
Facilitation
Introduction to Creative Facilitation
An introduction to the process of facilitated creativity, with multiple stakeholders ideating in a group environment.
Facilitation
Moderation and Facilitation Techniques
Various methods for managing group creativity.
Facilitation
Presenting
How to present a complex idea in a simple way to a diverse audience
Ideation
Introduction to Iteration
An introduction to the iterative process of sketching and prototyping.
Ideation
Prototyping
An introduction to the process of prototyping as an iterative means to an end.
Ideation
Vignettes and Requirements
How to develop visualizations of ideas as a step towards ideation
Process
Intro to Design, Design Thinking, and Wicked Problems
An introduction to the process and stance of design, highlighting the foundational concepts of empathy, prototyping, and abductive reasoning.
Synthesis
Concept Mapping
A method for creating a visualization of a complex system, based on language and connection.
Synthesis
Contextual Design Work Modeling
A method for visualizing how work unfolds over time, by segmenting work into five "slices."
Synthesis
Customer Journey Mapping
A method for understanding emotional wants, needs, and desires at multiple stages during an experience.
Synthesis
Insight Combination
A method for forcing new design ideas out of provocative combinations of ideas.
Synthesis
Reframing
A method for creating new design ideas by examining old situations in new ways.
Worksheet
Concept Map
A method for mapping a large system by identifying action-relationships between entities.
