Ethnography

Ethnographic Research

An introduction to conducting in-person contextual research

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Evaluation

2x2 for Creative Downselection

A method of evaluating design ideas based on subjective criteria, in order to narrow focus after ideation.

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Think aloud protocol

A usability evaluation method for interactive systems

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Facilitation

Facilitated Sketching

How to use sketching as a collaborative process for driving innovation from "non-designers."

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Introduction to Creative Facilitation

An introduction to the process of facilitated creativity, with multiple stakeholders ideating in a group environment.

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Moderation and Facilitation Techniques

Various methods for managing group creativity.

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Presenting

How to present a complex idea in a simple way to a diverse audience

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Ideation

Controls

A way to think about components and controls in UI design

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Experience principles and value promise

How to develop a value proposition

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Introduction to Iteration

An introduction to the iterative process of sketching and prototyping.

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Prototyping

An introduction to the process of prototyping as an iterative means to an end.

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Scenarios, Use Cases, Wireframes & Critique

Telling stories to advance ideas.

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Vignettes and Requirements

How to develop visualizations of ideas as a step towards ideation

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Process

Intro to Design, Design Thinking, and Wicked Problems

An introduction to the process and stance of design, highlighting the foundational concepts of empathy, prototyping, and abductive reasoning.

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Synthesis

Affinity Diagramming

Affinity diagramming

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Concept Mapping

A method for creating a visualization of a complex system, based on language and connection.

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Contextual Design Work Modeling

A method for visualizing how work unfolds over time, by segmenting work into five "slices."

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Customer Journey Mapping

A method for understanding emotional wants, needs, and desires at multiple stages during an experience.

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Design Synthesis

An introduction to synthesizing data and making sense of chaos

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Insight Combination

A method for forcing new design ideas out of provocative combinations of ideas.

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Interpretation

To make sense of data

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Patterns

Finding patterns in data

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Reframing

A method for creating new design ideas by examining old situations in new ways.

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Worksheet

Concept Map

A method for mapping a large system by identifying action-relationships between entities.

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Contextual Design Work Modeling - Worksheet

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Customer Journey Map

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Design Research

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Insight Combination

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Reframing

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Scenarios

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Storyboarding

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